🧾 Return & Refund Policy | 退货与退款政策 We strive to ensure every customer is satisfied with their purchase. If you receive a damaged, defective, or incorrect product, please contact us within 3 days after receiving your parcel. ⚠️Important Notice: 1） Please record an unboxing video when opening your parcel. This video will serve as proof in case of any damage, missing items, or wrong products. Claims made without an unboxing video may not be accepted. 2）Products that have been opened or used are strictly non-returnable and non-refundable due to hygiene and safety reasons. ⚠️Conditions for Return & Refund: 1）The product must be unused and in its original packaging. 2）You must provide proof of purchase (order number or receipt). 3）Our team will review and approve your request before any replacement or refund is processed. 4）Refunds are only applicable for products with confirmed quality or shipping issues. ⚠️How to Request a Return: 1）Contact us via WhatsApp / Instagram / Email within 3 days. 2）Provide your unboxing video, product photos, and order details for verification. 🚘Shipping Fee: ✨ If the product received is wrong or defective, we will cover the return shipping cost. ✨For other reasons, the shipping cost will be borne by the customer. ✨✨✨✨✨✨✨✨✨✨✨✨ 我们希望每一位顾客都对购买的产品感到满意。 若您收到的商品有损坏、瑕疵或寄错，请在收到包裹后3天内联系我们。 ⚠️重要提醒： 1）请在开箱时录制开箱视频，作为日后申诉的凭证。 若未提供开箱视频，我们将无法受理任何损坏、缺件或错误商品的申诉。 2）商品一经开封或使用，恕不接受退换或退款，以保障产品卫生与安全。 ⚠️退货与退款条件： 1）商品必须保持未使用且包装完整。 2）须提供购买凭证（订单号或收据）。 2）我们会在审核通过后才进行换货或退款处理。 4）退款仅适用于确实存在品质或寄错问题的商品。 ⚠️申请方式： 1）请在收到包裹后3天内， 通过 WhatsApp / Instagram / 电邮联系我们。 2）提供开箱视频、商品照片及订单详情以便核实。 🚘运费说明： ✨若商品寄错或有瑕疵，我们将承担退货运费； ✨其他原因的退货，运费由顾客自行承担。